It is very important for us that our costumers are happy with their purchase. If your are not entirely satisfied with your product feel free to return it following these guidelines:
Send us an E-Mail to firstname.lastname@example.org with your order number and the items that you would like to return.
There are 2 options you can choose from for your return:
If you would like to receive store credit for the product that you return we will cover the shipping costs for getting the package back to us. We will send you a prepaid label that you can use to ship the package back to us without any additional costs.
If you would like to have a refund for your order you will have to cover the costs for shipping the products back to us. You can choose to either ship the package out yourself (has to be tracked & insured) or we can send you a prepaid label and deduct the costs from your refund.
Once we receive the item we will inspect it and initiate the refund as long as everything is alright.
Please note that refunds can take up to 7 days to get processed depending on your payment method. This is the processing time for the payment provider and not in our control as we will initiate the refund as soon as the product was inspected.
If you have any questions regarding our return policy please contact us at email@example.com